Legal questions players ask most
You must be of legal age to open a gambling account where local law permits. During registration, we verify your age using government-issued ID. If you misrepresent your age, your account will be closed and any funds forfeited. Age verification is mandatory and non-negotiable.
Deposits via DANA, OVO, GoPay and QRIS route through our secure payment gateway using encryption. Your registered bank details are verified before any withdrawal is processed. Transaction records and verification logs are kept for seven years. We never share your bank details with third parties.
When you close your account, your personal data is anonymised within 30 days. Transaction records and identity verification documents are retained for seven years for dispute resolution and compliance. You can request a data export before or after closure. Anonymised data cannot be linked back to you.
Contact our support team via live chat or email with your account ID and transaction details. We investigate within 48 hours and respond with findings. If unresolved, you can escalate to our formal dispute process. Document everything (screenshots, timestamps) to speed resolution.
Yes. Open your account settings and navigate to Privacy & Data. You can download all personal data we hold, update your contact preferences and disable non-essential cookies. Formal requests take up to seven business days. Email our support team if you cannot find the option in settings.
One account per person. If you register multiple accounts using the same identity, email or phone number, all accounts will be closed and funds forfeited. This policy is enforced by automated checks and manual review. If you lose access to an account, contact support to recover it rather than creating a new one.
The complete terms of service and privacy policy are in your Account Settings under Legal Documents. You can download, print or share these at any time. Archive versions are kept for reference. Material changes are notified via email and in-app alert before taking effect.
